EMPLOYEE MORALE & MOTIVATION Morale indicates happiness of the employees with the organizational environment. It is akin to job satisfaction. Employee morale benefits everyone involved in a work place. Boosting employee morale means that people will take more pride in their work, EFFECTIVE WAYS OF IMPROVING MORALE Most people thrive on feeling appreciated. You can improve employee morale by showing your appreciation in simple ways, such as rewarding an employee by saying, “job well done,” or, “thank you for the good work. It is a grave mistake on the part of employers to only interact with their workers when there is a problem. Another way to show appreciation and boost employee morale is by being friendly and interested in your employees. A warm smile and a sincere query about how one is doing will in turn motivate employees. Knowing people’s names and personalizing the work environment inspires employees to want to help you. Encouraging social interaction between employees and immediately resolving conflict is another way to improve employee morale.
Social events such as office picnics and softball games create a sense of camaraderie between employees. A very important factor in improving employee morale is the work environment. Psychological research shows that atmosphere greatly and directly affects the motivation level and feeling of well being of the employees in a workplace. When possible, providing comfortable and aesthetically pleasing furniture is one way that researchers suggest to motivate people. Lighting, flowers and artwork can also help improve employee morale.
There is no more powerful tool for improving morale (with the possible exception of doubling one’s salary) than making work fun. Fun, humor and laughter are enjoyable in their own right, but they also make your work more enjoyable by reducing the stress your job generates—as well as the negative emotional state that goes with it. They help let go of frustrations and upsets that accumulate during the day. Jokes related to the source of the upset provide a means of airing complaints in a way that doesn’t feed negativity in the office.
This kind of venting is especially valuable in sustaining morale in situations where you simply have to learn to live with a negative situation for the time being. During the Vietnam War, POWs were tortured and kept isolated in an effort to break their morale. Gerald Coffee, author of Beyond Survival, spent seven years in a Vietnamese POW camp. He noted that one way he and fellow prisoners kept their morale up was by telling jokes to each other in Morse code through their prison walls.
Chief executive officers often find unique ways to bond with employees at all levels. Here’s one example. Global design and structural engineering consulting firm Meinhardt International’s Singapore-based CEO, S Nasim, has successfully devised a new method of ensuring employee morale. During his first meeting with a new employee, he gives out his mobile and home phone number as well as his personal e-mail ID. The employees are also told that if they ever feel frustrated or upset with anything in the company, they can directly contact him.
This helps keep employees happy and satisfied CASE STUDY ICICI Lombard is a general insurance company. There are good numbers of Relationship Manager. They belong to different vertical like, FIG, CSG, CMG & SME. But lately the business was going down. There was not much productive. Absenteeism was also increasing. There were no new customer and also the company lost some of its platinum to Reliance. These platinum companies were major fund riser. The company was indeed going through crisis. Manager HR Mr. Jitesh Baba had to look into the matter.
He had sent mail to all the relationship managers with a list of question. Those questions were as below. Their tenure in the company. Number of clients being handled. Numbers of new business they were getting for the organization. Numbers of visits they were giving to their clients. Premium received from the company. Their current salary. Their achievement. It was found that maximum Relationship manager was doing pretty well. Their work had received applause. Initially they were happy with a well-done mail and appreciation.
But it was found that during performance appraisal they were not given good rating, as a result the raise that was given was not enough. Even because of recession, bonus was not given at all. As a result many of them left the organization and joined other banks or insurance company. SOLUTION As it is evident that the relationship managers were suffering from low morale that resulted in low productive. An immediate remedy was mandatory. Organization has to give proper raise as well as bonus to retain the relationship managers. Relationship managers are the major asset of an organization.