Case studies in employee relations

Case surveies

  1. Employee don’t leave the organisation but the leader.

In 2000, ABC was ranked as top fabrication company that trades in fabrication of computing machines. This engineering giant has deep profile of more than 15000 employees who have the possible to give the company a new height.when other companies offer employees an international chance for two or three old ages, ABC gives international assignment to thousand of employees for three to five years.the company offers first-class wage to employees every bit good as return attention of the demands of employees to the full extent, the companie’s gross was lifting at a steady gait with every passing twelvemonth. Employee feel happy with the organisation and do non desire to go forth the organisation even if offered better pay.all was traveling good all of a sudden in twelvemonth 2007 ABC’s gross revenues and net income were worsening at an dismaying rate and the company started a record cyberspace loss of US 6.5 $ billion. Many concern analysts opined that ABC needed a alteration agent and that to with the right leading manner who can salvage the company from its diminution. The company had smart, talented employee with ample winning schemes but it was still a base still.

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There were no proficient jobs either. All the company needed was person to take it and convey it back to action. The company has changed its engineering and enroll the best individual to take the squad but nil happens positively.During the same period, that is from 2005- 2007, the portion monetary value of ABC diminution by about 300 % . In 2008 company has recruit Lois Boynton as a new caput of ABC. Lois played a major function in having the lucks of ABC. He start supervising the employees on a regular basis. He has even made certain alterations in preparation employees. Employees at the higher degree besides used to acquire training.. Lois made important alterations in company’s mission and strategically positioned itself in such a manner to accommodate the demand f its clients.From being merchandise centric it changes to client centric and started supplying customized services to the clients. From being the exclusive maker of computing machines it started offering complete solution to its clients.ABC image alterations from being a company which offered computing machines to the 1s who offered complete solution in hardware, package and other technology.Lois was working good with the company. In 2008 company have new undertaking the hope of positiveness start lifting and employees start working. Lois proctors every employee and give instructions to them. Employee used to work on dark displacement every bit good to run into the marks. Employees seems to be really much committed in their work as they used to acquire good wage from their work. They used to use their complete potency in achiving the marks. Finally the mark was achieved and company earn a good gross employee go happy as they get good dividend. As the beam of positiveness was there some of the gifted employees start go forthing the company and hence turnover additions. Although employee used to acquire good wage and benefits but still they leave the organisation. Company was ready to increase their wage and was ready to direct them on international assignment but still turnover start increasing at a gait. Company got disquieted as no solution was seen..

Q1. Discuss the challenges faced by ABC in 2006.

Q2. What was the chief ground that employee turnover was increasing?

Q3. Suggest the solution that can be taken by the ABC to increase its gross.

Case study 2

Whistle blowing.

Thingss were traveling good in the Sunrise company until things were in the manus of organisation. Every twelvemonth the CEO of dawn was in front screen of Time magazine for his singular accomplishments that led the company to accomplish the high extremum. Each twelvemonth the Times magazine dedicate his forepart screen to the “Person of the year” so Alan saks ( CEO of dawn ) become successful in keeping his place on forepart screen for the best Chief executive officer. Sunrise was elephantine in decorative production. The company industry all types of cosmetics for today’s young person. The company has positioned itself as the herbal merchandises fabricating company for all types of tegument jobs. The one-year turnover of company was 5 million. The dawn turnover was increasing every twelvemonth at the applaudable rate. The company even import its merchandises to many states outside the India. It was the clip when company was basking its success. It was the clip when Times magazine was about to let go of its new edition of the twelvemonth 2007 with the alteration in its forepart screen. The forepart screen which was earlier meant for individual of the twelvemonth has shifted from individuals of the twelvemonth and yes it was non the Chief executive officer of the dawn who used to keep its place on front screen now the Time has identified two adult females who was working in same company but different section of Sunrise. These two adult females have one thing common and that is both are whistle blowers.

The term whistle blower is defined by the 3rd edition of The American Heritage College Dictionary as “One who brings incorrect making within an organisation to light.” The etymology of the term whistle blower is rather interesting and can be attributed to several beginnings: the constabulary used whistlings in early times as a communicating signal and trains used their whistlings to pass on warning signals. Today, the term whistle blower

has a assorted significance: it can hold a negative connation in certain sectors with whistle blowers being called, among other words, “traitor, ” “turncoat, ” and “rat.” Or, it can hold a positive connation with whistle blowers being called heroes.

The two adult females who were positioned on the Time’s magazine individuals of the twelvemonth were

Amrita Sharma and Eris Joseph. Amrita Sharma was a 45 twelvemonth old widow working in HR section of Sunrise and was a individual gaining individual in her household of four girls and Eris Joseph was a 52 twelvemonth lady working in dawn for 15 old ages and was about to retire in the approaching twelvemonth. The two ladies were being soundless for the last old ages and were making their occupation good and were satisfied with the wage they were acquiring but this old ages things do non went as it happens every old ages. The two ladies have decided to open their oral cavity about improper accounting method used by the company to gain the immense net income every bit good as to state about the usage of unethical ways to fabricate the so called herb tea cosmetics produced by the company. They have already warned the Ceo’s of the dawn for non utilizing harmful chemical in the cosmetics but no action was taken in the last old ages. Finally they have unwrap the affair of improper usage of accounting method and usage of harmful chemical to Times magazine.

Like all whistle blowers, these two adult females placed themselves in really unstable places with respect to physical and emotional wellness, privateness, and particularly employment, since these adult females were the chief fiscal protagonists of their households—one being widow and other holding stay at place hubby.

As a consequence of this interrupting intelligence the dawn has lost its clients and the portion of dawn has besides diminution and besides stockholder has lost some $ 2 million. Whistle-blowing has resulted in awful and even fatal terminations in the life of these two ladies. The Chief executive officer of dawn do non fire them in the fright of company’s force per unit area but so start working them with the transition of clip as a consequence Amrita Sharma has left the occupation because of inordinate development and committed the self-destruction go forthing the four girls entirely and Eris Joseph has lost its retirement benefits her occupation but the company maintain working with the same manner as it used to be…now the instance has left with few inquiries First, the whistle blower should inquire the inquiry: “Is this the lone manner? ” Second, “do I have the goods? ” Third, “why am I making this? ” And eventually, “am I ready ( for the effects ) ? ”

Merely late the federal authorities has gone to some lengths to protect whistle blowers with the passage of the Sarbanes-Oxley Act 2002. This act provides whistle blowers with legal protection: An executive who retaliates against a whistle blower can be reprehensively apt and imprisoned for up to 10 old ages. The Labor Department can order a company to rehire an employee without traveling to tribunal. And discharged workers who feel their instances are traveling excessively easy can bespeak a federal jury test after six months. In add-on, under a federal whistle-blowing legislative act, whistle blowers are entitled to 14 per centum of corporate-government colonies.

Q1. What can be the other solution infront of Amrita Sharma and Eris Joseph?

Q2. Should whistle blowers be compensated for stating approximately incorrect making of the company or the foreman?

Q3. Does the individual jurisprudence is the solution to control the job?

Case study 3

Hiring internal employees or the foreigners? ? ? ? ? ? ? ? ? ? ?

BT ( Bharat telecom ) has traversed a long way from being a typically antique telecom company in the 1970s and 1980s, to a modern, aggressive corporate entity. By 2004, BT has become the 2nd largest company in the universe with operations in more than 50 countries.The company trades with supplying telecom services to the clients through out the state. The company has one-year turnover of 55 crores with every passing twelvemonth the value of company’s portion rises. Peoples start puting in BT portions and employees besides start gaining dividend. The company has a tendency of preparing the internal employees to busy the top places. Company has preparation plans that select the campaigner on the footing of their possible and so supply them developing on their accomplishment development. Training plans involve proficient preparation, presenting talks that employees used to listen for 2-4 hours sing leading capablenesss, developing besides include demoing motivational pictures of biggest and successful enterpriser of the universe about their accomplishments, struggles etc.

Thingss goes on the preparation period terminals and the minute of engaging comes that all of sudden after the interview session the company has realized that internal campaigners were non capable to make full the occupation even after having preparation and holding an experience of working in organisation for so long. With this job the company has decided to look for outside campaigners to pull off the concern endeavor. The occupation was posted for outside campaigner and after clip pickings and tough procedure of choice and enlisting one of the foreigner campaigner was selected to make full the most of import place of CEO for the company…..but things do non go on as the manner it seems

Company employees went on work stoppage but what is the ground? ? ? ? ? ? /

Q1. What went incorrect with the preparation plans? Suggest what else can be included in the preparation plans?

Q2. What was the ground behind the work stoppage?

Case study 4

Neeta Bhatla one of the most committed female employee committed self-destruction by throwing herself out of 7th floor window of the company. It was the company’s 3 rd self-destruction instance in the last 12 months. KIANA is one of the most successful IT company in the India with one-year turnover of 10 million. The company was established in 1999 by Kumar Prashant, one of the most gifted and vivacious concern baron. The company which was intially established with 50 employees has now more than 1500 employees working in assorted interconnected but different sections. KIANA offers broad scope of IT merchandises including laptops, computing machines. Initially the company used to cover in hardware merely but with the increasing gross and client demand the company has started offering one stop solution to its clients by started covering in package every bit good. In 2004 company has started offering customized package to clients that were designed on the footing of clients demands and requirements.By 2006 KIANA become the world-wide leader in package, hardware and other IT solutions. Kumar prashant the laminitis of the company is really much witting about its working and success. Merely talented and most rational campaigners used to busy the occupations in KIANA. Recruitment and choice procedure take topographic point purely in KIANA. Employees of KIANA are recognized as the rational fuel who are provided with tonss of preparation and benefits program and in return all that company want is commitment and 24 7 dedicated work. Employees used to work with full committedness to accomplish the cut pharynx marks set by the clients and after the accomplishment of marks public presentation assessment used to take topographic point and the employees were selected on the footing of their work. Neeta bhatla and many other female employees used to execute assorted responsibilities besides they used to be overloaded with different plants even that which is non mentioned in their job.Most of the female employees even after working for so many old ages and with full committedness do non acquire publicities. They were appreciated by being upgrading them and delegating them different responsibilities. Lary Joseph the leader of the squad embracing 5 employees including one female employees used to direct employee and command them ever. Lary Joseph is really dominating leader with attitude of finishing acquiring the work done by others. Neeta was the 1 who follows all the instructions of his leader and even did all the undertaking of his fellow employees. The squad has achived the mark and major credits goes to neeta but destiny has something else for her, she has committed self-destruction by throwing herself from the 7th floor window as she came from the meeting that has to make up one’s mind her publicity. The company has non given and pay rise or higher place to neeta for other work as the ground was she is a female employee and could non be able to manage the duties of higher place but other employees has been given pay rise every bit good as being promoted. The earlier two self-destructions were besides done by female employees of KIANA for less wage and no promotion.Does the procedure will travel on? ? ? ? ? ? ? /

Q1. What action do you thing the CEO of KIANA will take on this incident?

Q2. What are your positions on glass ceiling that lead most of the female employees to endure? suggest ways to cut down it.

5. Oasis hotels

Oasis Hotels Group is a prima hotel group in India. It has approximately 32 hotels in assorted metropoliss including Delhi, Lucknow, Banglore, Chandigarh across India and 18 in abroad locations. The group emphasizes employee preparation and development, and client service. The hotel’s doctrine is to supply best quality of nutrient and adjustment installation to the clients. Oasis considerd his invitee as the God and maintain the satisfaction, comfort and safety as the most of import precedence. The hotel gave accent to strict preparation and development plans for employees. There were rigorous regulations sing the process to be followed by the employees. The hotel was gaining one-year gross of things were traveling good for the last few old ages. But all of a sudden there was dramatic lessening in client growing rate. Even after supplying the best installation to the clients, they don’t turn once more. The Chief executive officer of the group, Atul kumar ( Thakur ) , observed that the client growing rate of the group ‘s hotels had non been rather good for the last three old ages. He approached a alteration consultancy and asked it to carry on a client study to happen out their sentiment about the hotel ‘s client service.The alteration agent has conducted the client study that include inquiries on parametric quantities like

  1. Quality of nutrient
  2. Seasonably order completion
  3. Attitude of staff
  4. Food assortment offered by hotel
  5. Hygienity maintained in cooking

After analysing the job from every point the alteration agent has find out that quality of nutrient was diminishing every bit good as order clip was non upto the grade so oasis has started giving preparation to chef’s for doing delightful nutrient on clip. There were limited no. of chefs who has to works not halt to fulfill the clients. Thingss started working good staff used to work decently and clients growing rate has increased for few months but after few months the growing rate has once more took a negative curve and the public presentation of employees working in Oasis lessening they used to work but non decently although Oasis give so much accent to client but they forgot to take attention of employees. Subsequently on they realize that non merely client satisfaction is of import but employees are every bit of import and they need to outline schemes to prosecute employees.

Q1. Suggest assorted patterns Oasis can take to prosecute the employees.

Q2. Was alteration plan needed? what else can be done by the alteration agent?

Case study 6.

Expatriate direction

Ammi was a Gross saless Manager for Industrial Products Company in City subdivision. She was really rational and committed employee who has been promoted many times for his excellence in work and capableness to achive tough marks in a simple manner. She has received employee of the twelvemonth award for more than 6 times in his old ages of working. She has worked for more than 10 old ages for the company. Acknowledging her possible the company CEO Satish Desai has decided to advance him and switch him to one of the offices located in abroad. Initially ammi has refused as she don’t want to go forth his place state but subsequently on she has agreed. A hebdomad ago, he was promoted and shifted to one of the office located in Germany. On her first twenty-four hours she didn’t feel hapy as the organisation civilization was different and she faced the linguistic communication job every bit good she was non really good familiar with German. Ammi has start working at that place but she cant work at that place with felicity as she was unable to accommodate herself harmonizing to new civilization moreover she feel like traveling back to same topographic point from where she has came. After one hebdomad the company CEO has called for meeting of every department’s director for dicussing the new undertaking for the company. Satish desai was a really tough adult male with discipline life manner and really peculiar about his work. But on the twenty-four hours of run intoing ammie caput has faced some job and was unable to go to the meeting and he asked ammie to travel in the meeting on his behalf ammie wholly unware about the meeting docket felt nervous but still went for the meeting. The meeting started with usual introductiory session which shortly got into a series of inquiries from him to every section director. Satish of class, was reasonably thorough with every individual point and item of the new undertaking of the company and he was known to be pushful and a blunt veteran in the field. Most of the Managers were really clear of George ‘s ways of working and had exhaustively prepared for the meeting and were giving to the point replies. Satish so started with ammie, ammie being new to the undertaking, was rather baffled and fared miserably and was unable to reply for the satish inquiry. One of the employee alan has recognized the state of affairs of ammie and was about to disrupt the satish in between his oppugning to state him that ammie was new to the office but he failed to make so. But by that clip, satish who was reasonably upset with the deficiency of readying by ammie made a public statement “ Gentlemen, you are witnessing here an illustration of careless work and this ca n’t be excused ” . After this Satish rapidly closed the meeting stating that he found in general, deficiency of planning in the section and asked his secretary sonal to remain with him for treatment. As all the employees left the room sonal told satish that ammie was new to the office and she was unaware of the meeting as she has to go to it without anterior information. Subsequently on satish felt guilt about dissing annie.

Q1. Discuss should satish being the Chief executive officer of the company should apologise to annie for his error.

Q2. Was it a mistake of ammie or the company for non fixing ammie for the international assignments?

Q3. Discuss the things which should be included in expatriate preparation.

Q4. Suggest the manner to implement the unfastened communicating policy in the company.


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